Refund policy

Returns & Refunds Policy

Last updated: 20 August 2026

At MUNTZ.ED, our products are made to order specifically for each purchase. Because of this, we do not generally accept returns or provide refunds for change-of-mind purchases.

This policy does not limit or exclude any rights you may have under the Australian Consumer Law.

Change of Mind

Because our products are made to order, we do not accept returns or provide refunds simply because you have changed your mind, selected the wrong product, selected the wrong size, or no longer want the item.

Please carefully check your order details, product information and sizing information before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, materially different from what you ordered, or there is another problem with the product, please contact us as soon as possible at:

muntz.ed.art@gmail.com

Please include:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging, where relevant

We will assess the issue and work with our fulfilment partner to determine the appropriate solution.

Depending on the circumstances, this may include a replacement or refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet a consumer guarantee, you may be entitled to a remedy, which may include a repair, replacement or refund depending on the nature and severity of the problem.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Products Damaged After Delivery

We are not responsible for damage caused by misuse, improper care, accidents or use of a product in a manner inconsistent with its intended purpose.

This does not affect your rights under the Australian Consumer Law.

Orders That Are Lost in Transit

If your order appears to have been lost in transit, please contact us at muntz.ed.art@gmail.com with your order number.

We will investigate the issue with our fulfilment and shipping partners and determine the appropriate resolution.

Incorrect Delivery Address

Please ensure your delivery address is correct when placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if a replacement order is required.